All Systems Operational

About This Site

This page shows the status of the videxio network. This is work in progress. We try to maintain it and use it as a notification tool for our partners. In the mean time, while the processes are defined, treat this site as beta.

Analytics   ? Operational
Partner Portal   ? Operational
Public internet peering   ? Operational
Managed services / Control   ? Operational
Partner Help Center   ? Operational
Phone book   ? Operational
Provisioning service   ? Operational
PSTN accesss   ? Operational
QoS Backbone   ? Operational
Registration and Call Service   Operational
VMR service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2018

No incidents reported today.

May 22, 2018

No incidents reported.

May 21, 2018
Resolved - The Videxio DevOps team has identified that all systems are operational and functioning properly at this time. The issue was due to an emergency security patch being deployed by an upstream network provider.
May 21, 18:22 UTC
Identified - Services are being restored at this time, the issue appears to be due to an issue with an upstream network provider. While the issue appears to be resolved the DevOps team is working to further investigate the root cause.
May 21, 15:33 UTC
Investigating - The Videxio DevOps team is currently investigating this issue and how wide spread it is.
May 21, 15:22 UTC
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Resolved - No further issues have been observed or reported and all systems are operational at this time.
May 18, 16:16 UTC
Monitoring - Users should be able to login again, we are monitoring the service to ensure issues are resovled.
May 18, 15:04 UTC
Identified - Users of My Meeting Video are currently unable to login, the issue has already been identified and the devops team is working to restore the service as soon as possible.
May 18, 14:51 UTC
May 17, 2018

No incidents reported.

May 16, 2018
Resolved - No further issues have been observed or reported and all systems are operational at this time.

If you require a RFO, please submit a priority 4 request with the Videxio Support team.
May 16, 00:10 UTC
Monitoring - Primary services are all operational at this point, redundant services are still in the process of being restored. All call flows are operational at this time.
May 15, 14:34 UTC
Update - The Videxio DevOps team is continuing to validate the service; while we believe all services are operational we are remaining at an "Identified" Incident Status level until confirmation is in progress.
May 15, 12:38 UTC
Update - Services are being restored at this time, the Videxio devops is currently validating the service.
May 15, 12:03 UTC
Identified - The Videxio DevOps team has identified the cause of the issue and is working to resolve the issue.

Customers may see endpoints registered but have intermittent success in calling to VMRs.
May 15, 11:57 UTC
Investigating - The Operations team has identified connectivity issues in the PoP for the Nordics region.

The scope is, the clients, endpoints and VMRs are not accessible at the moment.

All services are being automatically migrated to a different Pop at the moment.

The team is working on a resolution of the issues in the affected PoP. No ETA available at this time.
May 15, 11:10 UTC
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018
Resolved - The Videxio DevOps team has deployed Server version 2.0.4 to production. Users will be automatically updated to this version, or can initiate the update by refreshing their webpage.
May 9, 13:06 UTC
Monitoring - A fix for this issue has been implemented and we are currently monitoring the results.
May 9, 12:54 UTC
Identified - End-user administrators attempting to access Manage Company will only see a blank screen.

The Videxio DevOps team is working to fix this issue as soon as possible.

This issue and other known issues are also documented in the partner help center here: https://videxio.zendesk.com/hc/en-us/articles/360001192807
May 9, 07:58 UTC