Pexip Service Status

SIP/H323 -> Google Meet calls taking a long time to setup or failing to set up at peak times. Some calls may disconnect shortly after establishing.

Monitoring - We have identified what we believe to be the cause of this issue and have deployed a fix. We will continue to monitor at this time
Apr 16, 2024 - 15:47 UTC

Investigating - We are currently investigation the issue to establish root cause.
Apr 16, 2024 - 13:48 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics Operational

Partner Portal Operational

Control Center Operational

Public internet peering Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

One-Touch Join Operational

PSTN access Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Meet Interoperability Service Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2024

Unresolved incident: SIP/H323 -> Google Meet calls taking a long time to setup or failing to set up at peak times. Some calls may disconnect shortly after establishing..

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Potential Connectivity Issues for VMR Users

Resolved - This incident has been declared resolved.
Apr 12, 14:35 UTC

Update - We have identified the cause and have applied a change which has fixed the issue. We are currently monitoring the situation for any additional adversities.
Apr 12, 13:55 UTC

Monitoring - A fix has been implemented, and we are monitoring
Apr 12, 13:54 UTC

Investigating - We are investigating reports of failures to join VMR meetings on the service.
Apr 12, 12:56 UTC

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Unscheduled VMR YouTube stream/record is failing to establish

Resolved - The issue with unscheduled YouTube streaming and recording is functioning properly and is consider resolved.
Apr 10, 17:05 UTC

Monitoring - A fix has been implemented and we are monitoring.
Apr 10, 14:55 UTC

Investigating - We are currently investigating the issue. As an alternative, scheduled YouTube stream/record is working normally.
Apr 10, 14:48 UTC

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

Some MMV calls to VMR may fail to establish Audio / Video connections when UDP is blocked on the network.

Resolved - Rollout is now complete and calls from affected networks are working normally
Apr 5, 14:47 UTC

Update - We are continuing to work on a fix for this issue.
Apr 5, 12:11 UTC

Update - Rollout is almost complete, with only 3 of 14 media servers remaining in OSL PoP, all other PoPs are complete.
Apr 5, 11:51 UTC

Identified - The issue has been identified and a fix is being rolled out.
Apr 4, 11:47 UTC

Investigating - We are currently investigating the issue.
As a workaround in the meantime, allow UDP traffic on port 10000 to our service, as detailed in our firewall page:
https://help.pexip.com/service/firewall.htm?Highlight=test%40pexip.me#mmv
Apr 4, 11:03 UTC

Apr 4, 2024

Pexip Analytics missing information.

Resolved - This incident has been resolved.
Apr 4, 11:58 UTC

Monitoring - A fix has been deployed and call data has begun to backfill Analytics. At this time we are continuing to monitor the situation however we expect the backfilling process to take some time to complete.
Apr 3, 16:50 UTC

Investigating - We are currently investigating a situation where some calls and call data may be missing from Analytics reporting. This has no impact on current or future calls.
Apr 3, 15:54 UTC

Apr 3, 2024

Apr 2, 2024

No incidents reported.