All Systems Operational

About This Site

This page shows the status of the videxio network. This is work in progress. We try to maintain it and use it as a notification tool for our partners. In the mean time, while the processes are defined, treat this site as beta.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Mar 21, 13:23 UTC
Monitoring - A short network outage was experienced for the Tokyo PoP internet gateway between 1:02am UTC to 1:05am UTC (10:02am to 10:05am local time).

This outage may have caused disruption to conference participants connected via the Tokyo PoP.

The local carrier has re-routed traffic and restored services to the PoP. We will continue to monitor and investigate the root cause of the outage.
Mar 21, 01:18 UTC
Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019
Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 UTC
Scheduled - The DevOps team will be performing updates to the VMR platform to bring new features, functionality, and bug fixes to users. We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Mar 6, 17:54 UTC
Mar 17, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Mar 12, 20:52 UTC
Monitoring - Monitoring is continuing to show significant improvements and packet loss level for most users have returned to normal levels after routing around network congestion through Level 3 transit in Washington. We are continuing to monitor before resolving this issue.
Mar 12, 17:05 UTC
Update - Monitoring is showing greatly decreased packet loss, we are continuing to monitor, issues seemed to be isolated to customers traversing through Level 3 networks.
Mar 12, 16:35 UTC
Update - The Videxio DevOps Team has observed persisting packet loss for some users, and is continuing to work with its Network Service Provider to investigate.
Mar 12, 16:03 UTC
Update - The fix has been implemented, the DevOps team is waiting to observe a reduction in packet loss in monitoring tools before setting this issue to "Monitoring".
Mar 12, 15:14 UTC
Update - Correction to previously stated time, we expect fixes by by 15:00 UTC. (Not the previously stated 19:00 UTC)
Mar 12, 14:36 UTC
Update - The teams continue to work on this issue and expect the routing changes and packet loss to reduce to normal levels by 15:00 UTC.
Mar 12, 14:34 UTC
Identified - The DevOps team and our networks providers are currently working to reroute traffic away from additional transit paths to reduce packet loss to normal levels.
Mar 12, 14:27 UTC
Mar 11, 2019
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Mar 11, 17:54 UTC
Monitoring - The routing changes by our network provider has allowed the observed packet loss monitoring to return to normal levels. We will continue to monitor before confirming this issue as resolved.
Mar 11, 16:39 UTC
Identified - Our network providers are currently working to reroute traffic from effected transit paths and are working to communicate with these upstream providers. We have identified some issues with transit to some Level3 and Comcast customers.
Mar 11, 16:03 UTC
Investigating - The DevOps team is currently working with our network providers investigating observed packet loss to some locations within the East Coast of the United States.
Mar 11, 15:35 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.