Update - The DevOps team's monitoring has concluded that packet loss levels to subscribers on various ISPs is once again at normal levels. Our network provider for East US will continue to work with Level3 to return then transit to normal levels while also continue to build out the new direct peering relationship with Comcast.
Apr 18, 15:45 UTC
Update - While over the past 48 hours most connections through Level3 have only had very intermittent packet loss or had already been routed through different egress providers. Our network provider has disabled direct peering with Level3 until they are able to ensure a higher quality connection within the Level3 network.

If you or your end users are still experiencing packet loss or other network issues in transit please report the issue to the support team. The end user public IP and a MTR report is always appreciated.
Apr 18, 13:18 UTC
Update - The DevOps team and our network providers continue to monitor and reroute connections that experience higher than normal levels of packet loss. Please report any specific issues to the support team for optimization.

Our network provider has also begun the process to begin peering directly with Comcast to further reduce our transit over Level3 to end users on Comcast. This is not currently in production but will be in the near future.
Apr 15, 14:03 UTC
Update - The DevOps team and our network providers are continuing to evaluate transit through Level3, some paths have been restored for egress through our East Coast POP. We will continue to monitor and optimize the paths through out the day.
Apr 12, 14:17 UTC
Monitoring - The DevOps team continues to monitor transit through Level3, packet loss continues to show clean connections through the alternative paths. Our DevOps and network providers will continue monitor our primary peering on the East Coast will move traffic back once it is determined to be in good quality again.
Apr 11, 16:30 UTC
Identified - In efforts to reduce packet loss, Level 3 egress has been rerouted through our West Coast POP. While latency is slightly higher, packet loss has been reduced greatly.
Apr 11, 16:18 UTC
Update - The DevOps Team and our network provider continue to investigate peering with Level3, so far packet loss is occurring once within Level3 transit. The teams continue to investigate alternative paths to improve performance.
Apr 11, 16:12 UTC
Investigating - The DevOps team is currently working with our network providers investigating observed packet loss to some locations within the United States. As with the April 9th issue we have specifically identified customers who traverse through Level 3 are experiencing packet loss.
Apr 11, 15:33 UTC

About This Site

This page shows the status of the videxio network. This is work in progress. We try to maintain it and use it as a notification tool for our partners. In the mean time, while the processes are defined, treat this site as beta.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2019

No incidents reported today.

Apr 24, 2019

No incidents reported.

Apr 23, 2019
Completed - The scheduled maintenance has been completed.
Apr 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 10:44 UTC
Scheduled - The Operations team will perform a Maintenance on Portal, Analytics & MyPages.
Usage of existing subscriptions & VMRs should not be affected.

The expected downtime: approx 60 minutes

Estimated impact:
Creating new Users and VMRs from MyPages will not work
Portal & Analytics will be unavailable
Apr 23, 08:19 UTC
Apr 22, 2019

No incidents reported.

Apr 21, 2019
Resolved - We identified a network outage on the Hong Kong - Shanghai backbone between 16:00 UTC to 16:40 UTC on the 21st of April, 2019. Our network provider switched transit routes and restored service. We are continuing to monitor this connection.
Apr 21, 14:30 UTC
Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.