All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 20, 2019

No incidents reported today.

Jun 19, 2019
Resolved - This incident has been resolved.
Jun 19, 09:50 UTC
Investigating - An outage on the PSTN network for the Pexip service within China has been identified.

We are currently following up with our local telephony network partner to establish if there are any local service issues.
Jun 19, 07:45 UTC
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Completed - The scheduled maintenance has been completed.
Jun 13, 15:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:46 UTC
Scheduled - The DevOps team will be performing updates to Portal, Analytics & MyPages. Usage of existing subscriptions & VMRs should not be affected.

The expected downtime: approx 60 minutes

Estimated impact:
Creating new Users and VMRs from MyPages will not work
Portal & Analytics will be unavailable
Jun 3, 14:58 UTC
Jun 12, 2019
Resolved - No further service issues have been observed for the Sydney PoP and the service is operating normally.
Jun 12, 05:07 UTC
Monitoring - A fix has been implemented and we are currently monitoring the service to ensure the continued call stability.
Jun 12, 01:16 UTC
Identified - The cause of the issue has been identified and NetOps are working to resolve it.
Jun 12, 00:01 UTC
Investigating - We have identified a network issue that is causing packet loss and call failures for users connecting via the Sydney PoP.

The Support and NetOps teams are currently investigating.
Jun 11, 23:50 UTC
Jun 10, 2019

No incidents reported.

Jun 9, 2019
Completed - The scheduled maintenance has been completed.
Jun 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:00 UTC
Scheduled - The DevOps team will be performing updates to the VMR platform and Teams Gateway to bring new features, functionality, and bug fixes to users. We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
May 30, 12:40 UTC
Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.