Investigating - We have received reports of an elevated level of API connectivity errors within China Mainland which is affecting the calling service for some users of MyPages and MyMeetingVideo.

Our engineering team are currently investigating the cause and resolution for these issues.

For more information please see the following Help Centre article:
https://support.videxio.com/hc/en-us/articles/360001543787-Issues-Affecting-Users-in-China
Jun 22, 01:23 UTC

About This Site

This page shows the status of the videxio network. This is work in progress. We try to maintain it and use it as a notification tool for our partners. In the mean time, while the processes are defined, treat this site as beta.

Analytics   ? Operational
Partner Portal   ? Operational
Public internet peering   ? Operational
Managed services / Control   ? Operational
Partner Help Center   ? Operational
Phone book   ? Operational
Provisioning service   ? Operational
PSTN accesss   ? Operational
QoS Backbone   ? Operational
Registration and Call Service   Operational
VMR service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018
Resolved - The DevOps team has restored the services.
Jul 14, 13:32 UTC
Update - We are continuing to work on a fix for this issue.
Jul 14, 13:10 UTC
Identified - Users are currently unable to login and are presented with a "Wrong User Name or Password" prompt upon attempted sign in.
Jul 14, 10:11 UTC
Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 UTC
Scheduled - The Videxio DevOps team will be performing updates to Videxio VMRs to bring new features, functionality, and bug fixes to users.

We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected.

However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Jul 5, 13:06 UTC
Jul 8, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.