Investigating - We have received reports of an elevated level of API connectivity errors within China Mainland which is affecting the calling service for some users of MyPages and MyMeetingVideo.

Our engineering team are currently investigating the cause and resolution for these issues.

For more information please see the following Help Centre article:
https://support.videxio.com/hc/en-us/articles/360001543787-Issues-Affecting-Users-in-China
Jun 22, 01:23 UTC

About This Site

This page shows the status of the videxio network. This is work in progress. We try to maintain it and use it as a notification tool for our partners. In the mean time, while the processes are defined, treat this site as beta.

Analytics   ? Operational
Partner Portal   ? Operational
Public internet peering   ? Operational
Managed services / Control   ? Operational
Partner Help Center   ? Operational
Phone book   ? Operational
Provisioning service   ? Operational
PSTN accesss   ? Operational
QoS Backbone   ? Operational
Registration and Call Service   Operational
VMR service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2018
Completed - The scheduled maintenance has been completed.
Aug 18, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 19:00 UTC
Scheduled - On 2016-08-16 the Operations Team will upload the new SSL certificates on the Skype for Business gateways to replace the old ones before they expire. The new SSL certificates use a root certificate a different Global CA than the previous ones installed on 2017-08-24 (public announcement available under https://status.videxio.com/incidents/8856tzkw3p3z)

No service interruption is expected, however, customers who do not have current root certificates installed may need to verify the certificate from DigiCert is available in the trust stores of their Skype for Business Edge and Front-end servers (and in a clustered environment in the trust stores of all their cluster members). Office 365 users will not be affected.

The detailed information about this change is available in the Videxio Help Center https://support.videxio.com/hc/en-us/articles/360008022453
Aug 13, 07:23 UTC
Aug 17, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - Our PSTN partner in the United States has resolved their network outage, PSTN calling in the United States is fully operational.
Aug 7, 14:30 UTC
Monitoring - Our PSTN provider has returned the US phone number service, however, we are currently awaiting notice that the issue has been resolved completely.
Aug 7, 14:38 UTC
Investigating - Our PSTN partner in United States that handles local dial-in numbers is currently experiencing a network outage. The partner is aware of it and is actively working on a quick resolution.

Alternatively users can dial +14695320735 while the main phone number is out.
Aug 7, 07:51 UTC
Aug 6, 2018
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Aug 6, 20:59 UTC
Update - The DevOps team has continued to monitor and analyze calls for this issue. Since our last update, no further drops have been observed or reported.

The team will continue to monitor and analyze calls from this week; if no further issues are found this incident will be resolved on Monday.
Aug 3, 19:24 UTC
Monitoring - The DevOps team has rolled out a fix globally to prevent a reoccurrence for dropping calls. We will continue to monitor for any further issues.
Jul 30, 15:00 UTC
Update - The team has continued to monitor this issue, the frequency of this issue has been greatly reduced, however there continue to be a few isolated occurrences of drops. The DevOps team is continuing to investigate these isolated drops in efforts to reduce the drops to zero.
Jul 26, 14:00 UTC
Update - As of 18:50 UTC the fix has been deployed to all Videxio phone dial-in numbers in the Americas.

We are continuing to monitor this fix.
Jul 24, 18:50 UTC
Update - We are continuing to monitor this issue, at this time no new drops have been observed for conferences starting after 14:02 UTC.
Jul 24, 17:11 UTC
Update - We are continuing to work on a fix for this issue, at this time conferences with PSTN callers who connected prior to 14:02 UTC may still encounter an unexpected disconnect.
Jul 24, 14:02 UTC
Update - The fix for this issue is currently being validated and confirmed.
Jul 24, 12:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 15:32 UTC
Update - We are continuing to investigate this issue.
Jul 23, 13:54 UTC
Investigating - The Videxio DevOps team is currently investigating reports of conferences disconnecting in rooms with high numbers of PSTN callers within the Americas.
Jul 20, 17:10 UTC
Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.