All Systems Operational

About This Site

This page shows the status of the videxio network. This is work in progress. We try to maintain it and use it as a notification tool for our partners. In the mean time, while the processes are defined, treat this site as beta.

Analytics   ? Operational
Partner Portal   ? Operational
Public internet peering   ? Operational
Managed services / Control   ? Operational
Partner Help Center   ? Operational
Phone book   ? Operational
Provisioning service   ? Operational
PSTN accesss   ? Operational
QoS Backbone   ? Operational
Registration and Call Service   Operational
VMR service   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2018
Resolved - After an extended monitoring period we have not observed any further service disruption.
Jun 21, 01:50 UTC
Monitoring - The PSTN service is now operating normally within mainland China, we will continue to monitor.
Jun 19, 06:55 UTC
Investigating - An outage on the PSTN network for the Videxio service within China has been identified.

We are currently investigating the cause of this outage.

In the meantime we recommend that users in China connect via the Hong Kong number (+852 5808 1308) until further notice.
Jun 19, 06:16 UTC
Jun 20, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018
Resolved - No further issues have been observed or reported and all systems are operational at this time.

The issue was a firewall configuration in one of the Data Centres. After deploying the new configuration the issue has been resolved.

We apologise for the inconvenience this issue has caused to our customers.
Jun 11, 12:55 UTC
Monitoring - The Engineering team has identified and fixed the issue. The service components related to the issue are being closely monitored.
Jun 11, 12:23 UTC
Investigating - We are receiving reports from the partners, whose external customers calling H.323 into the VMRs experience issues. The symptom is that there is no media flow.

The Engineering team is currently investigating the issue.
Jun 11, 11:45 UTC
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Resolved - This incident has been resolved.
Jun 8, 00:31 UTC
Monitoring - At this time field testing of a Canadian Skype for Business user connecting to a Virtual Meeting Room (VMR) has demonstrated that the connection is stable.

Videxio is continuing to work with its Network Service Provider to investigate the Internet routing issue, will continue to use its alternate DNS service, and will continue to monitor the situation.
Jun 7, 18:44 UTC
Identified - The Skype for Business participant disconnect issue has been traced to a Domain Name Service resolution problem stemming from some Internet routing issues. Videxio is working with its Network Service Provider to investigate this routing issue, and is meanwhile redirecting DNS resolution tasks to a different DNS service.
Jun 7, 18:23 UTC
Investigating - It has been reported from Skype for Business users in Canada that attempts to connect to a Virtual Meeting Room may result in a connection which then disconnects within a few minutes.

The Skype for Business users in Canada are Office 365 based. It is unknown if this problem affects users of On--Premises Skype for Business.

At this time the Videxio Support Team is investigating the situation and has reproduced the behavior.

Skype for Business users in other countries and world theaters at present appear to be unaffected.
Jun 7, 16:41 UTC
Jun 7, 2018
Resolved - No further issues have been observed and the Streaming and Recording functionality is operational at this time.
Jun 7, 21:40 UTC
Monitoring - The Engineering team has successfully restored the Streaming and Recording functionality via different routes to the YouTube Service and is closely monitoring this service after these changes.
Jun 7, 18:33 UTC
Identified - The issue has been traced to routing to the YouTube service due to some Internet routing issues. Videxio is working with its Network Service Provider to resolve this routing issue, and has meanwhile failed over the streaming services to one of the backup paths.
Jun 7, 18:30 UTC
Investigating - We are receiving reports that the Streaming and Recording functionality in the VMRs is currently experiencing issues. The Engineering team is investigating the issue.
Jun 7, 18:19 UTC