No further issues have been observed or reported and all systems are operational at this time.
Posted Mar 12, 2019 - 20:52 UTC
Monitoring
Monitoring is continuing to show significant improvements and packet loss level for most users have returned to normal levels after routing around network congestion through Level 3 transit in Washington. We are continuing to monitor before resolving this issue.
Posted Mar 12, 2019 - 17:05 UTC
Update
Monitoring is showing greatly decreased packet loss, we are continuing to monitor, issues seemed to be isolated to customers traversing through Level 3 networks.
Posted Mar 12, 2019 - 16:35 UTC
Update
The Videxio DevOps Team has observed persisting packet loss for some users, and is continuing to work with its Network Service Provider to investigate.
Posted Mar 12, 2019 - 16:03 UTC
Update
The fix has been implemented, the DevOps team is waiting to observe a reduction in packet loss in monitoring tools before setting this issue to "Monitoring".
Posted Mar 12, 2019 - 15:14 UTC
Update
Correction to previously stated time, we expect fixes by by 15:00 UTC. (Not the previously stated 19:00 UTC)
Posted Mar 12, 2019 - 14:36 UTC
Update
The teams continue to work on this issue and expect the routing changes and packet loss to reduce to normal levels by 15:00 UTC.
Posted Mar 12, 2019 - 14:34 UTC
Identified
The DevOps team and our networks providers are currently working to reroute traffic away from additional transit paths to reduce packet loss to normal levels.